University Information Technology Service link
Teaching and Learning Information Technologies (TLIT)

TLIT Strategic Implementation Plan

A comprehensive plan for support of teaching and learning at IU

On this page:


Of the 68 action items in the Information Technology Strategic Plan, a great many address the heart of Indiana University's mission by focusing on improving the infrastructure and support for teaching and learning. Collectively, the actions detailed in this implementation plan constitute an opportunity for excellence in teaching and learning with information technology of a breadth and depth that is unparalleled in the University's history. The foundation of this opportunity is the Strategic Plan's assurance of modernization of faculty hardware and software, robust campus network connectivity and remote access, and high-speed networks for every campus of the University.  Additionally, within several years or sooner, a number of major stumbling blocks to diffusion of IT in teaching and learning will be removed as part of a transformed system of support available on any IU campus. The implementation plans detailed here will enable faculty, students, and staff to engage most actively and productively with the world-class IT environment at Indiana University, through the activities of the Teaching and Learning Information Technologies (TLIT) Division of University Information Technology Services (UITS).

Highlights of this implementation plan follow and are detailed in this booklet:

An aggressive implementation schedule will institute life-cycle replacement funding for basic desktop technology, including computers, printers, and servers (Actions 1, 2 and 3). Upon completion of this initiative in 2000, a large percentage of faculty and staff desktop computers will be upgraded and none will be more than three years old. Equipment replacement accounts have been established for academic and administrative units on all campuses, with the units and UITS sharing management and supervisory responsibility. Very substantial savings for the University have been realized through aggregating large equipment orders and negotiating volume-pricing agreements with vendors. Moreover, agreements with major software vendors allow all IU machines to have access to the most recent release of Microsoft, Corel, Symantec, or other popular desktop software.

Centers for teaching and learning established or expanded on all IU campuses will enable any faculty member to find a source for consultation, coordination, and support for using IT in their teaching (Action 11). As the front line of support for faculty wanting to integrate IT into their teaching, these centers are critical parts of this comprehensive plan to support teaching and learning excellence across the University. These centers will cultivate interest in information technology in the classroom and online learning environment, as well as provide support for experimentation, collegial forums for learning from others, and assessment. Implementation of the Strategic Plan will enable the University to establish or expand such centers on every IU campus, with the technology support staff and capital equipment provided by UITS. The plan will significantly improve the standard level of baseline support for teaching and learning technology available to all faculty, as well as increase the opportunities faculty have to explore new applications of IT. The plan also promotes the introduction of technology in courses and disciplines that may not have previously had access to relevant applications or support.

Within the next several years, technology for more than 600 general purpose classrooms at IU will be modernized through the coordinated effort of UITS, Instructional Support Services, the University Architect's Office, and the physical plant offices on each campus. In addition, the costs of information technology will be fully base funded to provide for maintenance and repair, life-cycle replacement, and support (Action 21). General inventory classrooms are those that accommodate most of the University's teachers and learners in scheduled classes on IU's campuses. Building on projects that began in June 1999, the plan will move IU toward having a larger base of installed technology in classrooms and reduce the reliance on mobile, or portable, classroom technologies. Standards for technology design and implementation will create a classroom environment that permits faculty to teach at multiple campuses by providing the same or similar technologies at any IU campus. Life cycle funding will permit replacement of permanently installed and portable equipment as useful life ends and as technology changes. Staffing levels for support will be funded at a level commensurate with the more sophisticated technology base as the reliance on portable equipment decreases.

Continuing development and support of Oncourse will provide all faculty at IU a robust environment for experimentation, testing, and use of Web-based resources for teaching and learning (Actions 12 and 18). Oncourse is an online course environment and access point for academic services at Indiana University.  Oncourse can generate a Web site for every course section offered by the University, as well as an online user profile for every enrolled student and faculty member. It is the focal point of several important actions that focus on course tools in distributed education, including the development of support for Web-based and other interactive learning environments.  Planned improvements to Oncourse include the addition of an online testing tool, improvements to the messaging environment, refinements to the interface for usability and accessibility, expanded access to statistics at the unit and campus level, and regular review of usage, user satisfaction, and other assessment. Faculty pedagogical interests, along with feedback from students, will assist a Steering Committee in the incorporation of overarching goals for online learning at IU and the further development and expansion of Oncourse. Implementation of the global namespace project and authentication for university resources will contribute to greater use of Oncourse across the University as a portal to online teaching and learning resources.

University-wide support for the development of high-quality digital instructional materials and multimedia is the focus of Actions 7, 13 and 20. Technology for online teaching and learning is still in the early stages of development at Indiana University and at colleges and universities across the country.  Nevertheless, Indiana University offers many courses and several degree programs that make use of online tools. Many faculty, whether technically advanced or novice technology users, have successfully integrated these tools into their instruction through Oncourse and other resources. IU utilizes the strengths of digital, multimedia, and Web tools within administrative departments for marketing, communication, and administrative functions. Many more would like to expand the use of these tools, but do not have the internal expertise to support such applications. Expanding support for advanced applications is planned through the establishment of the Digital Media and Web Development Services (DMWDS) group. This service will provide support for faculty upon referral from the University's centers for teaching and learning for advanced Web development to support instruction. The service will also be available to administrative units across the University on a cost-recovery basis.  Through this coordinated University resource, clients will find a single portal to highly skilled practitioners in multimedia, digital media, Web development, instructional design, and other multimedia services.

Back to top

Continuing skills development and, for some, certification are increasingly necessary to use information technology to achieve the aims of the University. Actions 8, 10, and 23 address these needs. This plan focuses on the acquisition of an enterprise-level licensing agreement for computer-based training (CBT)products distributed broadly throughout the University, accomplished, in part, through an agreement with NETg, a leading publisher of computer-based training. These training tools, available via CD and online via the Web, will help faculty assess and respond to student needs for technology application training and will contribute to the University's programs for staff and faculty development. Availability of NETg courseware represents a significant opportunity to expand technology training to students, faculty, and staff on all campuses. Through the University's agreement with NETg, many training modules will be available online, with skill certification made possible through a tracking system. Moreover, these actions will combine to increase emphasis on coordinating training resources for advanced users, local support providers (LSPs), and technical support staff at IUPUI and the regional campuses, including the development of training and certification opportunities. This implementation plan will also result in the expansion of advanced and specialized training that has heretofore been available only on the Bloomington campus to be offered in Indianapolis as well, and more easily accessible by the regional campuses.

The importance of the role of assessment in achieving widespread quality in the use of instructional technology will become much more visible to the IU community. Consultation and resources will be available to those wishing to conduct such assessment (Actions 24 and 25). As more faculty members embrace the use of instructional technology, the need for systematic assessment of those efforts escalates. Good assessment should include a focus on student learning, and effects on faculty time and pedagogical approach used by the faculty. As a part of Action 24, an advisory group for assessment will be established. Action 25 will enable UITS to make available an important tool for assessment, the Current Student Inventory (a part of the American Association of Higher Education, AAHE, Flashlight Project in which IUPUI was a pilot site) to faculty on all IU campuses.

For students, enhanced support will result from the expansion of Support Center hours on the core campuses as well as expanded support from UITS in residence centers at IUB and in proposed new housing at IUPUI (Action 54). Support Center hours will be expanded to accommodate students after regular business hours, in the evening and on weekends. As information technology is more fully integrated into learning and research, the need for support increases. The implementation of Action 54 will result in scaled, focused first-level support based on student need and demand. UITS will also provide extended support to the occupants of the residence centers at IUB and will coordinate with the IUPUI Housing Office to provide a seamlessly integrated computing environment within the residence centers as in the Student Technology Centers (Actions 55, 56, and 57). This coordination will ensure that new campus housing planned for IUPUI is developed as a premier living and learning community, which makes effective use of technology. At IUB, where responsibility for the IT infrastructure has transferred from Residential Programs and Services (RPD) to UITS, work will proceed to update the Residential Technology Centers, update network equipment, and provide IT services for residents.  Additionally, innovative approaches will be explored with one or more selected residences as one part of an on-campus pilot in distributed learning. Comprehensive programs and services will continue on both core campuses to assist and advise students regarding the purchase and use of personal computers (Action 58).

The TLIT Division will also coordinate with the Office of Distributed Education to implement a number of actions that address faculty rewards and incentives, assessment, and that provide support for applied research in teaching and learning to address issues such as technology effectiveness, usability, and other questions. These actions are not discussed here, but are addressed in the implementation plan for Distributed Education.

Together, these individual strategic plan actions will provide a comprehensive solution to many of the problems that have hindered effective and diffuse adoption and use of information technology in instruction across the University. In summary, implementation of the Strategic Plan for IT will

  • Establish a solid foundation for teaching and learning with technology by providing modern tools (hardware and software) and reliable network access;
  • Expand and improve basic support for faculty experimentation through teaching and learning centers on each campus and expand second-tier support for advanced applications and development activities;
  • Improve classroom technology and encourage distributed learning through an enterprise-wide environment for course production, management, and distribution;
  • Address faculty rewards and incentives and fund applied research to answer important questions about technology in teaching and learning; and
  • Assess how well the University is doing with respect to integrating information technology into its teaching mission and enhancing student learning.

This comprehensive plan is detailed in the implementation summaries that follow.

Back to top

Life-Cycle Funding and Modernization (Actions 1, 2, and 3)

ACTION 1: The University should build life-cycle replacement funding into its planning at every level of investment in information technology (including personal, departmental, and central systems, and network hardware and software); and UITS should develop a life-cycle replacement model to use where needed in conjunction with its investments in information technology. Implementation should begin immediately, with full funding of life-cycle replacement phased in over a fixed number of years.

ACTION 2: The University should budget a standard amount per year, per FTE to support life-cycle replacement of faculty and staff desktop computers, and to cover the cost of providing local support to that desktop.

ACTION 3: The University's stock of computers should be systematically modernized so that they are all capable of supporting current releases of widely-used software, Web access and other basic tasks of computation and communication.


Implementation of life-cycle replacement funding of basic desktop technology (computers, printers and servers) is nearly complete for schools and academic support units on all Indiana University campuses. Upon completion of this initiative in 2000, a large percentage of faculty and staff desktop computers will be upgraded and none will be more than three years old. Equipment replacement account shave been established for academic and administrative units on all campuses, with the units and UITS sharing management and supervisory responsibility. Very substantial savings for the University have been realized through aggregating large equipment orders and negotiating volume-pricing agreements with vendors. Moreover, agreements with major software vendors allow all IU machines to have access to the most recent release of Microsoft, Corel, Symantec, or other popular desktop software.

Implementation Details

  • Equipment ordering for the first phase of this plan, addressing the needs of academic units, was completed at IU Bloomington in 1999, and installations were completed by the end of the first quarter of 2000.
  • The first phase of the plan is also complete at IUPUI, where final steps are underway to complete implementation in the School of Medicine.
  •  Life cycle funding replacement proposals and implementation plans for all regional campuses are approved.
  • Equipment replacement accounts are established for units on all campuses, with the units and UITS sharing management and supervisory responsibility.
  • Oversight from the UITS Finance Office and the campus budget offices ensures that these funds are used solely for equipment purchases.
  • Replacement needs for administrative support units are being addressed in the second phase of the plan, which began in January 2000 and is expected to be complete in the second quarter of 2000.

Back to top

Enhancing Centers for Teaching and Learning (Action 11)

ACTION 11: The Teaching and Learning Technology Lab and the Center for Teaching & Learning should be expanded, and new services developed where needed, to offer a standard level teaching support services for all faculty at IUB, IUPUI, and the regional campuses.


Action 11 calls for expansion of services offered by the Teaching and Learning Technology Lab (TLTL) at IUB and the Center for Teaching and Learning (CTL) at IUPUI, as well as creation or expansion of similar centers on five regional campuses. The plan improves the standard level of baseline support for teaching and learning technology available to all faculty and increases the opportunities for faculty to explore new applications of information technology. The promotion or introduction of technology in courses and disciplines that may not have previously had access to relevant applications or support is also an important component of the plan. The overall objectives of supporting faculty in their use of technology is further enhanced by second-tier professional course development services provided through Actions 7, 13, and 20.

Implementation Details

IU Bloomington - Teaching and Learning Technologies Lab (TLTL)

Expanding and improving the TLTL facilities at IU Bloomington will help meet an increasing demand for services, increase faculty development opportunities, and leverage the work of TLTL across campus. The plan provides for expansion of the TLTL facility, accommodating more equipment, seating, and private workspace.  Expanded facilities for group presentations and workshops will enable the TLTL to conduct group sessions without the need to close the lab entirely or distract others using the facility. To accommodate increased need for its services, two additional full-time staff will be hired and support for hourly staff will be increased.

IUPUI - Center for Teaching and Learning (CTL)

Through implementation of this action, base funding will be provided for one additional full-time staff member to consult with faculty on instructional design. Financial support for contract and hourly staff is also provided. These additional staff will improve services provided to faculty and academic units on teaching and learning issues, multimedia, Web applications and instructional design, and will contribute to a comprehensive support environment for faculty at IUPUI.

IU East - Teaching and Learning Center

This implementation plan will enable the IUE Teaching and Learning Center to support increased integration of instructional technologies in teaching and learning activities. The plan provides for one new instructional design position to be added to the Center. Increasingly, the Center will become a place where faculty may experiment with new techniques, as well as seek hardware, software, technical, and instructional support. IUE will also appoint a coordinator, who will work with other campus units to design and equip the TLC.

IU Kokomo - Center of Teaching Excellence

Resources necessary to support initiatives at IUK to increase the level of service available to faculty will be provided through this Action. Funding will enable the IUK Center of Teaching Excellence (CTE) to provide additional resources to assist faculty in the design and development of instructional materials and courseware.  Enhancements of the CTE's services will help faculty prepare for effective use of IUK's new technology-enhanced classrooms and deepening commitment to distance education.

IU Northwest - Instructional Technology Support

IT Strategic Plan resources will help expand instructional design support for faculty at IUN. The campus will gain an instructional technology staff person and additional support for hourly staff. Through these increased resources, more assistance will be available to the growing number of faculty who are seeking to integrate technology into their teaching. These staff will work with the TLIT Division of UITS to provide quality service to faculty on the Gary campus.

IU Southeast - Institute for Learning and Teaching Excellence

Action 11 funding for technology support for IUS is expected to have a substantial impact on the campus. An additional support person in the Institute for Learning and Teaching Excellence will double the capacity for faculty training in use of instructional technology. These initiatives and others planned will enable IUS to achieve excellence in the creative use and application of information technology and to maintain that distinction in the coming years.

IU South Bend - University Center for Excellence in Teaching (UCET)

A large component in the mission of IUSB's University Center for Excellence in Teaching (UCET) is to stimulate and assist the faculty in involving technology in the instructional processes. Action 11 funding will permit IUSB to provide instructional design consulting to faculty and thus increase the use of technology in the curriculum. In particular, a new Instructional Strategies Technologist will be supported through this action. IUSB will continue to fund a director from among its faculty to lead UCET.

Back to top

Classroom Instructional Technology (Actions 21 and 22)

ACTION 21: Beginning immediately, all planning and renovation of classrooms and other teaching spaces should evaluate and incorporate information technology needs. The costs of information technology identified in prior planning efforts as well as future efforts, should be fully base funded to provide for acquiring and installing equipment, as well as for maintenance, repair, life-cycle replacement, and support.

ACTION 22: UITS, in partnership with the appropriate campus offices and committees, should continue to provide leadership in campus planning for classroom technology, leadership in classroom technology design, and coordination of classroom technology use.


While various campuses have initiated and begun to implement plans for enhancing the capacity for using technology in general inventory classrooms, this action is significant in that it represents the first comprehensive multi-classroom technology plan for Indiana University. The plan, completed in May 2000, calls for the installation and support of technology-enhanced classrooms and coordination for the design and renovation of classrooms necessary for effective use of technology. The plan provides for more installed technology and less reliance on mobile equipment delivery services. Implementation of this plan is a coordinated effort of UITS, Instructional Support Services, the University Architect's Office, and the physical plant offices on each campus. This comprehensive University plan addresses all general-purpose classrooms and should be implemented fully within five years. Campus plans will be reviewed and updated annually.

Implementation Details

Four types of classrooms are defined as a convention for discussing technology in teaching and learning at Indiana University through Action 21:

Basic (Type I)

These are general-purpose classrooms that have no technology permanently installed but have an environment conducive to the use of mobile technology. As more classrooms are equipped with installed technology, the number of Basic classrooms will diminish.

Basic Plus (Type II)

A Basic Plus classroom typically has a seating capacity of fewer than forty. The room provides a good learning environment and is prepared for use of mobile technology. Classroom equipment is often limited to an installed TV/VCR and an overhead projector.

Mid-range Technology Classroom -MTC (Type III)

MTCs are general-purpose classrooms intended to provide a good learning environment with significant use of installed technology. These classrooms feature the minimum of a large display video/data projector, VCR, video switcher, computer network connections, telephone, and external computer interface. The critical distinction between a Mid-Range Technology Classroom and an Advanced Technology Auditorium (Type IV, discussed next) is the infrastructure design and technology controls, not size or other architectural features.

Advanced Technology Auditorium -ATA (Type IV)

These general-purpose classrooms are intended to provide an optimum learning environment for use of multimedia.  Systems consist of installed large display video projector(s), analog and digital storage devices, computer network connections, and touch screen systems controller. The capacity for video origination from these classrooms is optional.

As a result of the implementation of this plan, the University will increase the number of classrooms having, at minimum, installed VCRs, computers, and projectors, as well as those that accommodate multimedia and other technology-rich instructional resources.  The following table, representing the aggregate of IU's general purpose classrooms details the projected goal.

Indiana University Classroom Implementation Plan

Campus Implementation Plans
  • For IU Bloomington's 263 general purpose classrooms, the overall goal of the campus's ten year plan is to decrease the proportion of Basic classrooms at IUB to one out of every five(20%). As a result, half of IUB's general purpose classrooms will be Basic Plus classrooms, and Mid-Range Technology Classrooms and Advanced Technology Auditoriums will increase to about 30%. In particular, six classrooms will be upgraded to Advanced Technology Auditoriums. This plan will leverage the number of renovated classrooms that have the infrastructure in place for installed technology and future renovations identified as part of the long-range plan.
  • Over the next five years, IUPUI will increase the proportion of its 149 general inventory classrooms that feature installed technology. The number of Type III/IV classrooms will increase by more than100% (30 to 65), and the number of Type I/II classrooms will decrease by30% (119 to 84). It should be noted that during this shift, 75 Type II classrooms will be created. As this shift in classroom types occurs, the need for faculty to request equipment deliveries diminishes. This shift is expected to reduce the cost of providing direct support for instructional technology in classrooms, while maintaining the highest levels of service for the campus. Classrooms at IU Columbus are also included in this plan.
  • IU East has 59 general-purpose classrooms, the vast majority of which are Basic classrooms. Satellite locations at New Castle and Connersville each have five classrooms and a computer classroom.  The five-year implementation plan for this action at IUE addresses the immediate need for replacement equipment and new Mid-Range Technology Classrooms. Over the implementation period the Richmond campus will gain four new Advanced Technology Auditoriums (Type IV classrooms).
  • IU Kokomo's implementation of these actions will result in the availability of six new Type IV classrooms by 2002. At this writing, two of these have already been established. IUK's plan for its 28general inventory classrooms also establishes life cycle replacement funding for both mobile and fixed equipment, installation of telephones in all Type IV classrooms, and the renovation of classrooms as required for technology infrastructure.
  • IU Northwest has 56 general purpose classrooms and anticipates an additional 30 classrooms by 2002-03 when two new buildings are completed. The five-year implementation plan for IUN provides for the purchase of additional mobile computing carts to meet the increasing needs of faculty using digital technologies in Basic and Basic Plus classrooms, creation of 20 Basic Plus classrooms, life cycle replacement of mobile and fixed equipment, development of 10 new Advanced Technology Auditoriums (Type IV classrooms), to result in a total of 12Type IV classrooms available at IUN by the end of the planning period.
  • The five-year implementation plan for IU South Bend's 71 general purpose classrooms also provides for transitioning from reliance on a circulating pool of equipment to more installed technology. This implementation will create 42 Basic Plus classrooms. Moreover, five existing Mid-Range Technology Classrooms will be upgraded to Advanced Technology Auditoriums, and 14 new ATAs will be established. As a result of this implementation, all classrooms at IUSB will be either Basic Plus classrooms (TV/VCR installed) or Advanced Technology Auditoriums (Type IV).
  • IU Southeast plans to enhance its mobile equipment pool and create additional Basic Plus classrooms. The campus also plans to create seven new Advanced Technology Auditorium, each featuring telephones. This will bring the total Type IV classrooms available for instruction at IUS to ten. Moreover, the campus will establish life cycle replacement funding for both mobile and fixed classroom equipment for its58 general purpose classrooms.

Back to top

Online Teaching and Learning (Actions 12 and 18)

ACTION 12: To support course tools development and initiatives in distributed education, UITS (through its Advanced Information Technology Laboratory) should evaluate Web-based and other network-based learning environments and offer faculty a comprehensive set of options to easily create, edit, revise and maintain online course material.

ACTION 18: UITS should ensure an available and reliable infrastructure of networks, servers, storage, and applications for the support of online courses and other new learning experiences.


Actions 12 and 18 focus primarily on the implementation of the Oncourse production environment and associated support services. A review of commercially available systems, such as Blackboard, WebCT, Alta Vista Forum, and Eduprise was completed by UITS, with the result being a reaffirmation of the preliminary Oncourse plan.  Since Oncourse was brought into production in July 1999, the application has been enhanced with new features, improved interface design, and documentation. New servers improve and stabilize the environment for University-wide support of Oncourse. This Strategic Plan initiative provides for expansion of the UITS Education Program for Oncourse training and includes second-tier support for the application and a set of defined development tools. A five-year plan was completed in January 2000, the details of which are summarized below.

Implementation Details:

  • To address the needs of faculty University-wide, a steering committee will be created to advise UITS on the enhancement and development of centrally supported online learning applications. Advice from the committee will be based on faculty pedagogical interests and will assist in setting priorities for available UITS resources. 
  • Feedback from faculty and student Oncourse users has resulted in a set of functional, overarching goals and recommendations for further development of online learning applications at IU. Planned improvements include:

    • A user-centric interface, customizable by users, which will comply with accessibility standards.
    • Improved messaging forums and message access.
    • 24/7 access.
    • Online wizards and computer-based training (CBT) modules for 'just-in-time' training.
    • Customizable statistics and ad hoc reporting for faculty and administrators.
    • Electronic portfolios for students and faculty.
    • Component-based architecture and true modularity, enabling other university applications and commercial products to 'plug and play' in the environment, passing authentication, rosters, and other information.

  • Development of a robust server environment that will ensure redundancy and a quicker response to problems, as well as to enable load balancing.
  • Faculty training ensured through the Center for Teaching and Learning and the Teaching and Learning Technologies Lab, in cooperation with the UITS Education Program and its PROSTEPS courses.
  • Ubiquitous authentication services to allow students from any IU campus, and students registered for distributed education classes, easy access to Oncourse.

Back to top

Digital Media and Web Development (Actions 7, 13, and 20)

ACTION 7: The University should review its current systems of faculty fellowships and staff development grants, with the aim of expanding these to offer financial support for the design,development, or innovative application of information technology to teaching, research and service, including the use of information technology in creative activity and the design of instructional materials to advance learning.

ACTION 13: The University should offer, on a selective basis, intensive help in developing instructional material for delivery to IU students, for eventual offering as a marketable IU product, or both.

ACTION 20: UITS and other units, including classroom and technology support providers, should develop plans to adapt the Leveraged Support Model to the support of instructional technology, student technology, and Web development in general.


Actions 7, 13 and 20 of the IT Strategic Plan focus on expanding support for the design, development and management of interactive Web-based and CD-based multimedia in teaching and learning. These initiatives are blended to encourage faculty innovation(Action 7), provide intensive professional support in developing instructional materials (Action 13), and develop the Leveraged Support Model for instructional technology (Action 20). The plan is to establish a coordinated and comprehensive suite of services that includes multimedia development, Web technical services, media services, and infrastructure support. These services will be offered to faculty selectively through referrals from the center for teaching and learning on each campus and will support the University distributed education (DE) initiative. Additionally, services will be offered to administrative and other (non-academic) units on a for-fee basis. The Teaching and Learning Technologies Division and the Office of Distributed Education will jointly complete a service business plan.

Implementation Details

The Digital Media and Web Development Services (DMWDS) initiative will increase the level of support for all of Indiana University, and will have a major impact on the University's ability to develop and deliver multimedia content in support of teaching and learning, distributed education, communications and public relations, and administrative goals. This initiative will provide:

  • Production services for digital media and Web development.
  • Systems coordination and integration (integrating products within Oncourse and/or other University supported systems; integrating access to Advanced Visualization Laboratory products, digital libraries, and University information resources).
  • Advanced consultation and media project management services.
  • Services for digital media personnel development, including skill assessment, education, consultation on job descriptions, and certification recommendations.
  • Vendor management support.
  • Access to utilities, tools, and other resources, such as University images, photographs, standards, and procedures.
  • Assessment

Back to top

Faculty, Student and Staff Training (Actions 8 and 23)

ACTION 8: Schools across the University should be encouraged to provide more resources for maintenance and training for departmental and school computing environments. They should work creatively and in collaboration with UITS to train, retain and distribute knowledgeable individuals to maintain distributed server and desktop systems (UNIX, NT, Mac OS, etc.).

ACTION 23: UITS should work with Human Resources and other IU departments to explore ways of using teaching and learning technologies for the training and development needs of IU staff and faculty. Also, Human Resources should develop actions, in cooperation with UITS and other units, to improve staff access to (and use of) technology training.


In June 1999, Action Items 8 and 23were linked in a preliminary project plan to provide an enterprise licensing arrangement for computer-based training products from NETg, a leading supplier of online and CD-based computer training. Over 600 course titles are now available by CD to the IU community, including basic courses for users, more advanced courses, such as MCSE training, for Local Support Providers (departmental support staff), and specialized courses for central information technologies staff (such as Oracle or Unix system administration). A 'Back to School' CD-ROM featuring basic courseware of interest to students, faculty, and staff was completed and made available beginning fall semester 1999, and a Web interface to NETg commonly used titles will be available by June 2000. This online access will enable faculty to select courses, tasks, and individual learning objects from NETg to incorporate into their curricula. The initiative also includes development of links between NETg learning object modules and TLIT's award-winning Knowledge Base.

Implementation Details

  • An Intel-based Web server and back-up server are necessary for each of the core campuses for this implementation. These servers and other infrastructure development were complete in March 2000. Commonly used courses will be available via the Web in June 2000.
  • A comprehensive communications and marketing plan targeting students, faculty, LSPs, and UITS technology staff, will begin in summer2000 and culminate in new student orientations and 'NETg Days' on the core campuses in fall 2000.
  • TLIT staff will incorporate NETg into the Education Program curriculum and NETg learning objects into the Knowledge Base.
  • Work will proceed with schools, departments, and HR offices on specific integration strategies and plans for use of computer-based training.

Back to top

Evaluation and Certification (Action 10)

ACTION 10: The University should continue to support the efforts to educate and certify IT professionals in needed functional areas of the profession. These programs should be expanded to reach a wider University audience, especially on the IUPUI and regional campuses.


Action 10 calls for a broader base of education and certification for IT professionals in several functional areas, especially at IUPUI and the regional campuses where the need is greatest. This Action includes an expansion of the EdCert Program, which provides high-end technical training to IUB LSPs. This plan leverages the NETg materials (provided by Actions 8 and 23) and existing programs to offer advanced technical training to Local Support Providers (LSPs). Toward this goal, the IUPUI TLIT Education Program has been identified to coordinate advanced NETg online training resources for LSPs and technical support staff at IUPUI and the regional campuses. Previously, EdCert classes were delivered only in Bloomington. The Education Program will provide hands-on workshops to test and certify the skills of technical staff that have used and completed the required training. Training may include a specific set of NETg computer-based training courses as well as lecture and lab programs specially designed for high-end technical staff.

Implementation Details

  • The TLIT Education Program will coordinate all NETg online training resources for LSPs and technical support staff at IUPUI and the regional campuses. In developing training and certification opportunities, a project manager will coordinate with UITS staff members who have advanced technical expertise, TLIT-IUPUI Local Support Provider Services, and regional campuses.
  • The UITS training room at IUPUI is equipped with new workstations and a new projector.
  • Beginning in June 2000, TLIT LSP Services will conduct EdCert classes on the IUPUI campus to develop desktop and server support skills for IUPUI LSPs.

Back to top

Teaching and Learning Outcome Assessment (Actions 24 and 25)

ACTION 24: The core campuses should collaborate to create an interdepartmental advisory group that will provide advice and guidance on assessment and planning for assessment.

ACTION 25: Faculty who participate in university-funded programs which support innovative applications of technology in teaching and learning should have access to the expertise and support resources needed to carry out an assessment of their project.


The Flashlight Project is an effort on the part of the American Association for Higher Education (AAHE) to help faculty assess the degree to which the use of various technologies promotes principles of good practice in teaching and learning. An assessment instrument or 'tool kit' was collaboratively developed by the AAHE,IUPUI, and five other institutions. This instrument, known as the Current Student Inventory, includes an item bank that contains over five hundred questions that faculty use to assess the use of technology in teaching and learning. The Current Student Inventory is now one of several products that the AAHE has identified as part of a suite of assessment projects.  Providing a license for these tools and incorporating a delivery mechanism within Oncourse is included in this plan. An advisory group has been active for about 2 years and will be expanded as part of this initiative.

Implementation Details

  • The Technology Assessment Group will be expanded to include a greater number of faculty and regional campus representation.
  • Site licenses will be purchased for the Current Student Inventory, and the item database for the inventory will be made available to all IU faculty and students via iQuiz and subsequently linked to Oncourse.
  • In collaboration with staff and departmental faculty, indicators of quality for peer review of Web-based courses will be defined, including content, instructional design principles, graphic design, informatics, and other elements.
  • A new Web site that provides information regarding assessment strategies will be designed and linked to Web sites for the Center for Teaching and Learning(CTL, IUPUI), the Teaching and Learning Technologies Lab (TLTL, IUB), and the teaching with technology centers on the other campuses.

Back to top

Expansion of Student Technology Support (Action 54)

ACTION 54: UITS, with the departments, schools and campuses, should develop a model for student technology support that provides:

  • a basic level of support and technology infrastructure to all students;
  • advanced support, typically for advanced degree students in graduate and professional programs, that is discipline-specific and may be integrated with the teaching or research activities of a school or department; and
  • advanced support to undergraduate students, as needed, especially for students in disciplines which do not provide such specialized support.


Action 54 will expand the traditional front-line support services of the two core campus Support Centers to improve student access to assistance. The plan includes expansion of Support Center hours and the continued development of specialty support for students. Actions 55 and 57 also provide extended support hours to assist those in the residence centers at IUB and will augment the extension provided in this plan. The two core campuses will leverage resources and coordinate hours to extend coverage.

Implementation Details:

  • The IUB Support Center will extend its service hours to match those of IUPUI.
  • Four new professional positions are currently posted at IUB and IUPUI in the Support Centers to extend hours of available front-line support. New staff will be given a rigorous training program this summer to prepare for extended weeknight and weekend hours in the fall semester.
  • Both campuses will monitor frequency and types of contacts via the contact tracking systems already in place, and quickly adjust staffing to extend support. Weekend shifts will be added, focusing services and personnel on need.
  • During non-staffed times, callers will be able to obtain limited support for basic services from consultants staffing the Student Technology Centers (STC).Technology will be incorporated to rollover calls to specially trained STC consultants who will attempt to solve the problem, or log the request for expert service during the following shift.
  • Service analysis and use will continue to be monitored and resources shifted between services and campuses accordingly.

Back to top

Seamless Computing Support, and Distributed Education Environment (Actions 55 and 57)

ACTION 55: UITS should work with the Halls of Residence and Residence Life, at IUB and IUPUI, to provide students with a seamlessly integrated computing environment, available on campus, in the residence halls, including academic support centers, or from remote locations.

ACTION 57: UITS, in partnership with the Halls of Residence and Residence Life, should develop a program to provide teaching and learning technology and support services in one or more selected residence halls, as one part of an on-campus pilot in distributed learning.


The Information Technology Strategic Plan Action 55 calls for UITS to work with Residential Programs and Services (RPS) at IUB and with IUPUI residential planners to provide a seamlessly integrated computing environment, making common the IT environment provided in the residence centers and in the Student Technology Centers. Action 57 focuses on a partnership wherein UITS and RPS develop a program in one or more selected residences as one part of an on-campus pilot in distributed learning. Through an agreement with Residential Programs and Services at IUB, responsibility and funding for IT Services in the residence centers was moved to UITS in March 2000.

Implementation Details

  • An agreement was made in March 2000 to move responsibility for IUB Residential IT Services from Residential Programs and Services to UITS.
  • The manager of the new Residential IT Services (RITS) group in TLIT-IUB was named and three staff members were transferred from Residential Programs and Services to UITS. The hiring of 40 part-time hourly staff for fall will complete the staff.
  • UITS will replace and manage equipment in the Residence Technology Centers (RTCs). The first RTC equipment replacement was completed on May 8, and all 260 RTC seats are targeted to receive new modern equipment and software by the beginning of the fall 2000 semester. An additional FTE position will become available beginning 1 July to assist with this effort.
  • Network equipment replacement in the residence centers began in May 2000, and are projected for completion by the Telecom Division in September2001.
  • Extended-hours support will be delivered in conjunction with Action 54through the IUB Support Center. Two FTE positions are available to fill beginning 1 July. New staff will be given a rigorous training program this summer to prepare for extended weeknight and weekend hours in the fall semester.
  • On-site consulting and support services will be available to residents in the fall through the UITS RITS team.  Move-in, installation, and ongoing programs are being developed to assist residents with comprehensive, individual support services.
  • Innovative approaches will be explored with Distributed Education in the 2000-2001academic year to identify one or more selected residences at IUB as a part of an on-campus pilot in distributed learning.

Back to top

Technology Planning in Housing at IUPUI (Action 56)

ACTION 56: Housing on the IUPUI campus should be planned carefully with involvement of UITS and others, to ensure that it is developed as a premier living and learning community, making effective use of technology for student learning.


Student housing options at IUPUI have been considered by students, faculty, and administrative groups since 1980.The Anderson-Strickler consulting firm was commissioned in the 1990s to answer two fundamental questions: is there a demand for housing and, if so, is construction financially feasible? An October 1999 report from the consultants answered both questions affirmatively. Campus and university administration have determined that IUPUI will house no more than 10% of its student population (or 1,880 FTE), consistent with the campus's peers. The first phase of development of new housing at IUPUI, to be privately developed and managed, is not expected to approach 1880 units.  UITS will work with IUPUI residential planners to ensure that the new housing is developed as a premier living and learning community, demonstrating effective use of technology

Back to top

Student Ownership of Computers (Action 58)

ACTION 58: IU should consider a program of incentives to increase student ownership of computers, including some combination of direct financial assistance, negotiation of institutional discounts for student purchases, on-campus sales and support, and encouragement from the highest levels of the University. IU should further evaluate programs that would require computer ownership for all students.


This action suggests a program of incentives to encourage student ownership of computers. Computer ownership by students is at an all-time high on the core campuses. To sustain this trend, an online Computer Buying Guide has been designed to assist students. The guide includes a FAQ, instructions for connecting to the network, recommendations and special offers on computers, Ethernet card purchases, and other useful information. At the core campuses, a letter is sent to all new students suggesting the benefits of ownership and information is provided at their orientation sessions. Additionally, the Knowledge Base has been expanded to contain over 50 documents to assist students with purchase of both new and used equipment. Most importantly, however, has been special pricing developed with vendors for personal purchasing of hardware and software.

Implementation Details

  • The 1999UITS User Survey reports that 79.8% of students at IUB and 81.1% of students at IUPUI own their own computers.
  • An online Computer Guide that assists students in purchasing new computers or assessing the feasibility of using already owned equipment, including specific local information, is available at
  • Students receive information about selecting appropriate computers for use at IU through letters from IT staff, publications, and over 50 Knowledge Base entries.
  • Continual negotiations with various vendors, in conjunction with IU Purchasing, secure special pricing on computers and software for students.
  • Plans are forming with Telecom to pilot personal workstation connectivity at both IUB and IUPUI, which would allow students with portable computing devices to connect directly to the campus network from specified locations.
  • Students and parents receive purchasing information during Student Orientation sessions, where UITS staff are available to consult with them individually if they have specific questions. All Orientation students attend a UITS course that presents them with their computing accounts and long distance service options, informs them of their computing rights and responsibilities, and instructs them on the general use of e-mail and Web services.

Back to top

IUPUI University Libraries (Action 61)

ACTION 61: The University Libraries, with UITS, should provide students, faculty and staff at all campuses with convenient and reliable access to a comprehensive and coordinated collection of electronic information resources, on the campuses and off.


A plan for modernization and life-cycle replacement of public workstations in the IUPUI library has been developed in support of this action. The plan, supported and jointly funded by the IUPUI campus, University Library, and the Office of the Vice President for Information Technology, was completed in fall 1999.

Back to top